Return Policy

Returns & Refunds

At Joelee African Market, customer satisfaction is important to us. We strive to provide high-quality Nigerian and African food products and ensure that every order arrives in excellent condition. Please review our return policy below.

Return Eligibility

Due to the nature of food and grocery products, not all items are eligible for return. However, we may accept returns or offer refunds under the following circumstances:

1. You received the wrong item.
2. The product arrived damaged or defective.
3. The product was expired upon delivery.
4. The item was missing from your order.

To qualify for a return or refund, you must contact us within 48 hours of receiving your order and provide clear photos of the product and packaging.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened food products
• Perishable goods
• Frozen or refrigerated items
• Products that have been used or consumed
• Items returned without prior approval

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact our customer support team as soon as possible. We will review your request and may offer:

• A replacement product
• Store credit
• A full or partial refund, depending on the situation

Refund Process

Once your request has been reviewed and approved, refunds will be processed to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled.

If you wish to cancel an order, please contact us immediately after placing it.

Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part, such as sending the wrong item or delivering a damaged product.

Contact Us

If you have any questions about our Return Policy or need assistance with a return request, please contact our customer support team.

Email: support@jlafrimart.com

Phone: +2349067591253

We appreciate your trust in Joelee African Market and are committed to providing you with the best possible shopping experience.